Refund Policy

2. Successful payments are final

Once a payment for a Subscription has gone through successfully, it's final. We don't offer refunds for a change of mind, under-use of the plan during a billing period, or cancelling partway through one. Keeping this simple and consistent is part of how we keep pricing fair for every customer on the same plan.

This applies regardless of billing cycle (monthly or yearly) and regardless of how much of the Service you used during the period you paid for.

3. The one exception: our mistake

The one thing we will always make right is our own mistake. If a payment is successfully captured but your Subscription doesn't activate, or an upgrade you paid for isn't reflected in your account, that's on us to fix.

Write to us at support@inversestory.dev with your payment reference (the order ID or payment ID shown in your Razorpay receipt), and we will either bring your account up to date immediately — backdated to when you paid — or refund that specific charge if we can't, whichever gets you back to work sooner.

A duplicate charge caused by a technical error on our side (for example, a webhook retried and captured twice) is treated the same way: we refund the duplicate as soon as we confirm it in our payment logs.

4. Better options than a refund

In most other situations, there's a better option than a refund:

• Need more time to decide? Ask us about extending your trial instead of paying and asking for a refund later.
• A plan no longer fits your team? Downgrade or cancel from Billing at any time — effective at the end of your current period, with nothing owed and no penalty for the time already paid for.
• An invoice looks wrong? Tell us directly at support@inversestory.dev — a person looks into billing questions here, not a ticket queue.

5. Failed or declined payments

A payment that is declined, fails, or is never captured by our payment processor is not charged to you in the first place, so there is nothing to refund. Your Subscription only activates or renews once a payment has actually been captured.

If a paid period ends without a successful renewal, your Organization keeps full access for a grace period of seven days while you sort it out. After that, your Organization moves to the Free plan — nothing is deleted, and your data remains available at the Free plan's allowances. Subscribing again restores everything immediately, and any time remaining on a period you already paid for is added to the new one rather than discarded.

6. How a refund is paid, if one is due

Where a refund is due under section 3 above, it is issued back to the original payment method through our payment processor. Processor and bank timelines apply — a refund can typically take a few business days to appear, depending on your bank and payment method, and is outside our control once initiated.

We email you when a refund is issued, and it appears against the original payment in your Billing history with the amount and date. Partial refunds are shown as such. You do not need to ask us for confirmation — the record is in your account.

7. Changes to this Policy

We may update this Policy as the Service evolves. Material changes will be announced in-product or by email to Organization Owners before they take effect. The date at the top of this page reflects the current version.

8. Contact

Questions about a payment or this Policy can be sent to support@inversestory.dev.